Every now and then Demos pamphlets strike a chord in ways we can't predict. System Failure by Demos associate Jake Chapman is one of those. It never really had any big splash media coverage, it just spread by word of mouth from civil servant to civil servant until we realised we'd run out of copies. So we've brought out a second edition which includes a new preface by Jake reflecting on the experience of becoming something of a guru in Whitehall.

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