What types of public participant are there? or types of participation journey?

• Simple transactions (like purchasing) with options from a small number of propositions but from essentially one provider. eg. Local council Parking Shops, local public transport.
• Voluntary opt-in to a free scheme. eg Recycling. Visiting my local public library.
• Seeking free advice or support on day-to-day issues. eg. Making a enquiry about council tax, benefits, parking refuse collection.
• Seeking free advice or support on more significant issues. eg. * Visiting a GP and referral to a local hospital or other facility or expertise. Critical benefit issue. Victim support.
• Mandatory opt-in to a free facility but with little or no genuine choice. eg Using the school system.
• Mandatory participation with no options. eg committing a crime, the justice system, prison.
• Emergencies in which you give up control. eg medical emergencies, immediately after being a victim of a crime or other emergency.

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