The Journey to the Interface project
How service design can connect users to reform
Drawing on all of our public services work of the last three years, as well as over fifty interviews with service innovators in the public, commercial and voluntary sectors, this project explores the emerging discipline of service design, and what it has to offer to ways of approaching the transformation of public services.
Types of participant suggest different kinds of response?
12:00am Monday, 26th June 2006What types of public participant are there? or types of participation journey?
- Simple transactions (like purchasing) with options from a small number of propositions but from essentially one provider. eg. Local council Parking Shops, local public transport.
- Voluntary opt-in to a free scheme. eg Recycling. Visiting my local public library.
- Seeking free advice or support on day-to-day issues. eg. Making a enquiry about council tax, benefits, parking refuse collection.
- Seeking free advice or support on more significant issues. eg. * Visiting a GP and referral to a local hospital or other facility or expertise. Critical benefit issue. Victim support.
- Mandatory opt-in to a free facility but with little or no genuine choice. eg Using the school system.
- Mandatory participation with no options. eg committing a crime, the justice system, prison.
- Emergencies in which you give up control. eg medical emergencies, immediately after being a victim of a crime or other emergency.
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