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Yeah dedication's what you need... if you want to be an innovator woooooh

10:32am Wednesday, 11th July 2007
So we launched our new collection, Unlocking Innovation, in a cinema at the BFI yesterday. You can take part in an online debate about the book here. Apart from being a pretty cool venue, we heard the new local government minister John Healey talking about the fact that the 'performance paradox' is now one of the biggest challenges the government faces.

Services improve, but satisfaction declines. Why? Maybe because we're using the wrong measures, definitely because we don't do enough of the kind of user driven innovation we advocate in the collection. I'm not sure the government has the answers, but it was really good to hear them starting with the right question.
We're going to be developing our thinking on this in the next few months, so it's great to hear that ministers are taking the idea of reconnecting with the public seriously.

Comments

1
I listened to the launch discussion with great interest. But had a nagging feeling. My worry with the recommendation to put the people back into policy, which I agree would be a wonderful thing, is that, on the surface, it means nothing to policymakers. They would argue that people have always been at the centre of policy. 'The public', 'citizens' and 'consumers' are endlessly invoked as a way to justify things. Policies and attempts at innovation are weighed down with a particular construction of 'the public' - see the choice agenda... The first step to people-centred innovation seems to be enriching the notion institutions have of people.
Posted by Jack Stilgoe  at 2:28pm on Wednesday, 11th July 2007

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