Duncan O'Leary
Duncan works on projects looking at public services, skills and work.
at 10:53am
on Monday, 26th September 2005
Yep, you guessed it. According to this bit of research, you might well be safer choosing Hospital 1. The researchers involved found that the best hospitals actually tended to report more mistakes, which of course allowed them to learn from those mistakes and steadily improve. By contrast, when people didn't feel able to be open when things went wrong, they were less able to learn from each other, which in turn led to more mistakes.
So, apart from lots of platitudes, how do you set systems in place to achieve this in practice? One interesting example that i've come across are 'critical incidents' in the NHS, where mistakes are reported anonymously (both who reported them and who was involved) allowing learning to take place without the blame culture.
Has anyone come across any similar methods? If so, i'd be really to here from about them as we're beginning to write our pamphlet on Children's services - either drop me an email or leave a comment below...
Yep, you guessed it. According to this bit of research, you might well be safer choosing Hospital 1. The researchers involved found that the best hospitals actually tended to report more mistakes, which of course allowed them to learn from those mistakes and steadily improve. By contrast, when people didn't feel able to be open when things went wrong, they were less able to learn from each other, which in turn led to more mistakes.
So, apart from lots of platitudes, how do you set systems in place to achieve this in practice? One interesting example that i've come across are 'critical incidents' in the NHS, where mistakes are reported anonymously (both who reported them and who was involved) allowing learning to take place without the blame culture.
Has anyone come across any similar methods? If so, i'd be really to here from about them as we're beginning to write our pamphlet on Children's services - either drop me an email or leave a comment below...
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