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Joe Heapy

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Telephone
Email
joe@enginegroup.co.uk
Joe is co-director of the service design consultancy, Engine, and is an advocate of the social value of design in improving people's lives. As a strategist, he looks at how best to marry business objectives with evolving customer expectations and needs. Joe has worked with many of Engine's clients, including Orange, MSN, BUPA, Visa, BT and the Guardian newspaper. Founded in 2000, Engine has approached the design of services by using design-led methodologies that put users at the centre of the...
Joe is co-director of the service design consultancy, Engine, and is an advocate of the social value of design in improving people's lives. As a strategist, he looks at how best to marry business objectives with evolving customer expectations and needs. Joe has worked with many of Engine's clients, including Orange, MSN, BUPA, Visa, BT and the Guardian newspaper. Founded in 2000, Engine has approached the design of services by using design-led methodologies that put users at the centre of the process. Joe has worked with Demos for a couple of years now, most recently with Sophia on The Journey to the Interface: how public service design can connect users to reform. Before that he collaborated with Demos and the DfES to develop Picture This!, a workshop toolkit for use by schools in planning for a future of more personalised learning.
The_journey_to_the_interface
The Journey to the Interface
Authors
Joe Heapy, Sophia Parker
Publication Date
2006-07-06
Publication Type
Pamphlet

Drawing on the principles and practices of the emerging discipline of ‘service design’, this pamphlet argues that the common challenge which all service organisations face is how to create more intimate and responsive relationships with their users and customers.

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The Journey to the Interface project

Joe Heapy

Drawing on all of our public services work of the last three years, as well as over fifty interviews with service innovators in the public, commercial and voluntary sectors, this project explores the emerging discipline of service design, and what it has to offer to ways of approaching the transformation of public services.

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