Sophia Parker
Sophia has a specific interest in service design - looking at ways in which public services such as education and health can be designed from the user outwards.
"reform"
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- The Journey to the Interface Drawing on the principles and practices of the emerging discipline of ‘service design’, this pamphlet argues that the common challenge which all service organisations face is how to create more intimate and responsive relationships with their users and customers. from : markfuller 29th June 2006