DEMOS

The politics of local authorities are driving stronger focus not only on service delivery but customer satisfaction.  This political shift is a direct force for professional change, pressing individuals to work across professional distinctions.  However, as it is manifested in various metrics and technologies, this political shift is having a range of indirect effects. From Government Information Systems that look across the range of local services, to new knowledge about service design that enables professionals to re-orient services around the needs of users, new practices are disrupting professional boundaries, roles and status.

This project, following on from the the recent publication of Production Values: Futures for professionalism explores the changing nature of professional roles in local authorities. It looks at challenges to those working directly with service users, and at the respnses to those challenges from Directors of Children's Services and Chief Executives.

We are looking for case studies in local authorities - drop Duncan O'Leary an email of you know if interesting examples.