Recruitment 2020
A project with the Guardian and the The Recruitment & Employment Confederation
"service_economy"
1 item tagged with this theme in this project. Find more on this theme : » show items from across the site
- Demos | Publications | The Journey to the Interface 'First Direct, judged to be the number one bank in terms of customer service, explicitly hires ‘empathetic people’ – and interestingly, many former nurses and teachers can be found on the payroll. John Lewis Partnership speaks of the importance of recruiting partners who are experts – but as Patrick Lewis, their supply chain manager pointed out, ‘we need to be careful that people are experts in customers not products’. They recruit predominantly on attitude rather than experience' from : duncanoleary 18th August 2006