The Journey to the Interface project
How service design can connect users to reform
Drawing on all of our public services work of the last three years, as well as over fifty interviews with service innovators in the public, commercial and voluntary sectors, this project explores the emerging discipline of service design, and what it has to offer to ways of approaching the transformation of public services.
- Pledge for 'personalised' public services | Society | SocietyGuardian.co.uk Pledge for 'personalised' public services | Society | SocietyGuardian.co.uk 20th March 2007
- Geoff Mulgan recommends the set up of a service design school for public servants Something that we recommend in the report of this project - and something that Michael Bichard has also suggested. 26th June 2006
- The discipline of service innovation a la Fast Company 6 principles developed from a project of 8 large commercial service organisations 26th June 2006
- Future Services Network - 'putting consumers at the heart of public service reform'... Demos 2050 The Future Services Network is a coalition of the CBI, ACEVO and the NCC, based on the following 6 principles: 1. The public needs a voice in public services 2. We need flexible public services that respond to people’s needs 3. Many services could be delivered in new ways, such as by voluntary organisations or private companies 4. People need more of a choice in public services 5. Public services need to focus on customer satisfaction 6. Motivated staff make for better public services 26th June 2006
- Public services, not private profit Coalition of trade unions and others campaigning for an end to profits in the business of delivering public services. 26th June 2006
- Meet Engine, our project collaborators Engine have been working with Demos on this project - great organisation and lovely people! Check out their website - they represent nearly 50% of the small - but growing - population of service designers... 20th June 2006
- Service design network As the website says: servicedesign.org is a collaboratively edited Internet encyclopedia on the topic of Service Design to which everyone can add and edit entries. 20th June 2006
- TEN UK - lifestyle and concierge service TEN UK is an outfit run by Alex Cheatle. They don't sell products or services, they sell support. They are finding a way of combining technology and knowledge management with 'deep support' to their customers. This is The Support Economy, put into practice... 20th June 2006
- Comprehensive Spending Review 2004 Comprehensive Spending Review document issued by HMT in 2004.