The Journey to the Interface project
How service design can connect users to reform
Drawing on all of our public services work of the last three years, as well as over fifty interviews with service innovators in the public, commercial and voluntary sectors, this project explores the emerging discipline of service design, and what it has to offer to ways of approaching the transformation of public services.
"cooltools"
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- 311 There's a lot of talk of the single non-emergency line number. Introduced by Michael Bloomberg in New York in the form of 311, Demos is now recommending that the government of New Zealand try it out. With a population that's less than London's it may just work. Our own government here in the UK is also exploring the idea of a single phone line for non-emergencies. First mooted in Transformational Government in 2005, it is now being considered as part of the channel review that was announced in... from : sophiaparker 14th July 2006