The Journey to the Interface project
How service design can connect users to reform
Drawing on all of our public services work of the last three years, as well as over fifty interviews with service innovators in the public, commercial and voluntary sectors, this project explores the emerging discipline of service design, and what it has to offer to ways of approaching the transformation of public services.
"localgovernment"
1 item tagged with this theme in this project. Find more on this theme : » show items from across the site
- Central reservations "Britain’s 30 years of centralisation has left local government weaker, poorer and less influential than in any other western country. New Labour has made some tentative steps in the opposite direction, but is still criticised for its centralising tendencies. The time has come for it to pin its colours firmly to the mast of devolution. Over the last year, I have been working with councils across the country and with government departments to show how empowering neighbourhoods can... from : sophiaparker 20th June 2006