The Journey to the Interface project
How service design can connect users to reform
Drawing on all of our public services work of the last three years, as well as over fifty interviews with service innovators in the public, commercial and voluntary sectors, this project explores the emerging discipline of service design, and what it has to offer to ways of approaching the transformation of public services.
"personalisation"
6 items tagged with this theme in this project. Find more on this theme : » show items from across the site
- Shaping our lives network A network of service organisations looking to understand more about how to put users back in control over services they are accessing. from : sophiaparker 20th June 2006
- TEN UK - lifestyle and concierge service TEN UK is an outfit run by Alex Cheatle. They don't sell products or services, they sell support. They are finding a way of combining technology and knowledge management with 'deep support' to their customers. This is The Support Economy, put into practice... from : sophiaparker 20th June 2006
- Future Services Network - 'putting consumers at the heart of public service reform'... The Future Services Network is a coalition of the CBI, ACEVO and the NCC, based on the following 6 principles: 1. The public needs a voice in public services 2. We need flexible public services that respond to people’s needs 3. Many services could be delivered in new ways, such as by voluntary organisations or private companies 4. People need more of a choice in public services 5. Public services need to focus on customer satisfaction 6. Motivated staff make for better public services from : sophiaparker 26th June 2006
- Types of participant suggest different kinds of response? What types of public participant are there? or types of participation journey? Simple transactions (like purchasing) with options from a small number of propositions but from essentially one provider. eg. Local council Parking Shops, local public transport. Voluntary opt-in to a free scheme. eg Recycling. Visiting my local public library. Seeking free advice or support on day-to-day issues. eg. Making a enquiry about council tax, benefits, parking refuse collection. Seeking free... from : sophiaparker 26th June 2006
- From DIY to DFY? Last week we published The Journey to the Interface: how public service design can connect users to reform. One of the things we argue is that we need to stop viewing services as commodities where their value lies in being an efficient operation: instead, their value lies in something less tangible - the sense that they are supporting you, helping you uncover your needs, working for and on behalf of you. Back in 2002, The Support Economy argued that support would become the new... from : sophiaparker 12th July 2006
- Pledge for 'personalised' public services | Society | SocietyGuardian.co.uk Pledge for 'personalised' public services | Society | SocietyGuardian.co.uk from : tomrichardson 20th March 2007