We've all got a sense that trust in government and public services is declining. But we very seldom step back and ask questions like: what do we mean by trust, how do people form trusting relationships, and how can public service organisations realistically develop more of those relationships?

This investigation into trust in local government is timely and necessary.  Trust in politicians is dismally low, and trust in politics in general is exceptionally low especially among young Britons.  At the same time, the 'new localism' agenda will see local governments with increased powers as 'place shapers', seeking to lead communities, not just deliver services. 

Yet, do local governments have the trust of their constituents?  How can councils demonstrate their trustworthiness and maintain a healthy level of trust with their communities?

This is the second phase of Demos' research into trust, following on from our work in State of Trust.  In the first phase of our research, we focused on the theoretical underpinnings of trust.  We've identified a typology of trust based on whether individuals are independent or dependent on council services, and whether they are more individual or community-minded:  'We haves', 'We have nots', 'I haves' and 'I have nots'.  This typology provides councils with a framework for tailoring trust building strategies.   

In the second phase of research, we are continuing our partnership with Wakefield, Sunderland and Lewisham Councils, and looking at how to put theory into practice.  What practical steps can councils take to build trust with communities?  What has worked and what lessons can we draw from these examples?  In particular, we are investigating the political context and the role of Councillors in building trust. 

The final report, pulling together both phases of research, will be published in September 2009. 

This project is supported by IDeA and CLG, and is being followed by the Committee on Standards and Public Life and the Prime Minister's Strategy Unit.