Trust and local government
Trust in local government is widely felt to be declining. But what do we mean by trust, how do people form trusting relationships, and how can public service organisations realistically develop more of those relationships?
"local"
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- Lips don't lie? It's with interest that I read Birmingham County Council has introduced telephone lie detector tests, sorry voice stress tests, for claimants calling their benefit office. Whilst on the face of it, this seems to have purported benefits (apparently Harrow Council has saved £110,000 in three months during a pilot scheme), I wonder at what costs?I would think such measures begin to subtly change the dynamics of the claimant-staff interactions (already quite fraught one would imagine),... from : faizalfarook 9th September 2007