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Theme : design
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The Journey to the Interface
Drawing on the principles and practices of the emerging discipline of ‘service design’, this pamphlet argues that the common challenge which all service organisations face is how to create more intimate and responsive relationships with their users and customers.
from : markfuller
29th June 2006
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Geoff Mulgan recommends the set up of a service design school for public servants
Something that we recommend in the report of this project - and something that Michael Bichard has also suggested.
from : sophiaparker
26th June 2006
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Types of participant suggest different kinds of response?
What types of public participant are there? or types of participation journey? Simple transactions (like purchasing) with options from a small number of propositions but from essentially one provider. eg. Local council Parking Shops, local public transport. Voluntary opt-in to a free scheme. eg Recycling. Visiting my local public library. Seeking free advice or support on day-to-day issues. eg. Making a enquiry about council tax, benefits, parking refuse collection. Seeking free...
from : sophiaparker
26th June 2006
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Meet Engine, our project collaborators
Engine have been working with Demos on this project - great organisation and lovely people! Check out their website - they represent nearly 50% of the small - but growing - population of service designers...
from : sophiaparker
20th June 2006
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Service design network
As the website says: servicedesign.org is a collaboratively edited Internet encyclopedia on the topic of Service Design to which everyone can add and edit entries.
from : sophiaparker
20th June 2006
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TEN UK - lifestyle and concierge service
TEN UK is an outfit run by Alex Cheatle. They don't sell products or services, they sell support. They are finding a way of combining technology and knowledge management with 'deep support' to their customers. This is The Support Economy, put into practice...
from : sophiaparker
20th June 2006
