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Theme : local
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Lips don't lie?
It's with interest that I read Birmingham County Council has introduced telephone lie detector tests, sorry voice stress tests, for claimants calling their benefit office. Whilst on the face of it, this seems to have purported benefits (apparently Harrow Council has saved £110,000 in three months during a pilot scheme), I wonder at what costs?I would think such measures begin to subtly change the dynamics of the claimant-staff interactions (already quite fraught one would imagine),...
from : faizalfarook
9th September 2007
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Local Authorities
This report warns that in some places in the UK, culture faces a crisis at Local Authority level.
from : markfuller
5th December 2006
