Demos

Theme : publicservice

Re-imagining Government This report argues that the time is right to go beyond restoring the capacity of New Zealand’s public sector. The next step is a full-scale renewal of its purpose, systems and ways of working. from : markfuller 27th November 2006
The Journey to the Interface Drawing on the principles and practices of the emerging discipline of ‘service design’, this pamphlet argues that the common challenge which all service organisations face is how to create more intimate and responsive relationships with their users and customers. from : markfuller 29th June 2006
Launch Event: The Journey to the Interface A Keynote speech from ED Balls MP, Economic Secretary to the Treasury will launch a major new Demos report into public sector reform. The Journey to the interface: how public service design can connect users to reform offers guidance on how people’s everyday interactions with service providers can be aided and enhanced. from : markfuller 22nd June 2006