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Theme : recruitment
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REC Reveals Illegal Working Chaos
Survey showing that that '77 per cent of [recruitment] agencies have seen identity papers and work permits they suspect to be false. Around three in 10 agencies found the Immigration Service’s reporting system unhelpful and nearly half (47%) felt that decisive action was not taken on the matter'
from : duncanoleary
18th August 2006
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Demos | Publications | The Journey to the Interface
'First Direct, judged to be the number one bank in terms of customer service, explicitly hires ‘empathetic people’ – and interestingly, many former nurses and teachers can be found on the payroll. John Lewis Partnership speaks of the importance of recruiting partners who
are experts – but as Patrick Lewis, their supply chain manager pointed out, ‘we need to be careful that people are experts in
customers not products’. They recruit predominantly on attitude rather than experience'
from : duncanoleary
18th August 2006
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Journey to the Interface (pdf): Recruiting for empathy
'First Direct, judged to be the number one bank in terms of customer service, explicitly hires ‘empathetic people’ – and interestingly, many former nurses and teachers can be found on the payroll. John Lewis Partnership speaks of the importance of recruiting partners who
are experts – but as Patrick Lewis, their supply chain manager pointed out, ‘we need to be careful that people are experts in
customers not products’. They recruit predominantly on attitude rather than experience
from : duncanoleary
18th August 2006
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The Business Online: Seven new rules for 21st century businesses
Harvard Business School’s Rakesh Khurana argues that “we’re at a hinge point of American capitalism” - with new rules governing success.
Number 5: OLD RULE: RANK YOUR PLAYERS; GO WITH THE A’S.
NEW RULE: HIRE PASSIONATE PEOPLE.
He argiues that the Jack Welch philosophy of "We want only A players. Don’t spend time trying to get C’s to be B’s. Move them out early" is outmoded. Cites Steve Jobs who emphasises that Apple hires only people who are passionate about what they do.
from : duncanoleary
18th August 2006
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Equalities Review Interim Report (pdf)
Identifies the 'employment penalty' for different groups in society.
Highlights 'the discovery of new ways to differentiate human beings, such as genetic
mapping, which hold out the prospect of new forms of discriminatory treatment and inequality'
employers will increasingly need to turn
to groups of potential workers hitherto less likely to be selected for jobs – women, those over 50,
or people with a disability, for example.
from : duncanoleary
18th August 2006
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Times Online: Employers face ethnic quotas for public work
'COMPANIES that bid for multimillion-pound Government contracts will be rejected if they do not employ enough black and Asian workers, under new proposals seen by The Times.
Three pilot schemes have been authorised with the support of Downing Street — the first time that “positive vetting” in procurement has been approved by a British Government. It follows the release of figures showing that people from ethnic minorities are twice as likely to be unemployed as the white majority.'
from : duncanoleary
18th August 2006
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ESRC Future of Work Programme: Skills and Innovation
Robert Taylor argues that skills alone aren't enough: regulation is required to move to a high skills/wage economy. Suggests a higher minimum wage, more empowered unions, tax incentives and and the creative use of public-sector purchasing.
Argues that there are many people overqualified/underused in their jobs, who consequently are are unsatisfied with work and feel no affinity/loyalty to their employers.
from : duncanoleary
17th August 2006
