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Theme : services
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Types of participant suggest different kinds of response?
What types of public participant are there? or types of participation journey? Simple transactions (like purchasing) with options from a small number of propositions but from essentially one provider. eg. Local council Parking Shops, local public transport. Voluntary opt-in to a free scheme. eg Recycling. Visiting my local public library. Seeking free advice or support on day-to-day issues. eg. Making a enquiry about council tax, benefits, parking refuse collection. Seeking free...
from : sophiaparker
26th June 2006
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Future Services Network - 'putting consumers at the heart of public service reform'...
The Future Services Network is a coalition of the CBI, ACEVO and the NCC, based on the following 6 principles:
1. The public needs a voice in public services
2. We need flexible public services that respond to people’s needs
3. Many services could be delivered in new ways, such as by voluntary organisations or private companies
4. People need more of a choice in public services
5. Public services need to focus on customer satisfaction
6. Motivated staff make for better public services
from : sophiaparker
26th June 2006
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Public services, not private profit
Coalition of trade unions and others campaigning for an end to profits in the business of delivering public services.
from : sophiaparker
26th June 2006
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Central reservations
"Britain’s 30 years of centralisation has left local government weaker, poorer and less influential than in any other western country. New Labour has made some tentative steps in the opposite direction, but is still criticised for its centralising tendencies. The time has come for it to pin its colours firmly to the mast of devolution.
Over the last year, I have been working with councils across the country and with government departments to show how empowering neighbourhoods can...
from : sophiaparker
20th June 2006
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Meet Engine, our project collaborators
Engine have been working with Demos on this project - great organisation and lovely people! Check out their website - they represent nearly 50% of the small - but growing - population of service designers...
from : sophiaparker
20th June 2006
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Service design network
As the website says: servicedesign.org is a collaboratively edited Internet encyclopedia on the topic of Service Design to which everyone can add and edit entries.
from : sophiaparker
20th June 2006
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TEN UK - lifestyle and concierge service
TEN UK is an outfit run by Alex Cheatle. They don't sell products or services, they sell support. They are finding a way of combining technology and knowledge management with 'deep support' to their customers. This is The Support Economy, put into practice...
from : sophiaparker
20th June 2006
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Comprehensive Spending Review 2004
Comprehensive Spending Review document issued by HMT in 2004.
from : sophiaparker
20th June 2006
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Shaping our lives network
A network of service organisations looking to understand more about how to put users back in control over services they are accessing.
from : sophiaparker
20th June 2006
