Theme : personalisation
- Individual taste Despite fears that the system could be open to abuse, the government this week made it clear that personal budgets for care are the key to providing services that people really need. from : clairecoulier 14th July 2008
- Podcast: Making It Personal A new year return for the Demos podcast. This time we're talking about the new pamphlet Making It Personal. Just before the launch, at a day-long conference held last Friday, Peter Bradwell spoke to two of the authors, Niamh Gallagher and Jamie Bartlett. With a focus on social care, the pamphlet explores the next stage of a personalising approach to public services: people given an individual budget so they can shape, with the advice of peers, family and professionals, the support they need.... from : petebradwell 21st January 2008
- How far can individual budgets go? Can the welfare state be revolutionised through the use of individual budgets? This transformation - making people participants in designing and delivering services – has already started in social care, where individual budgets are allowing people to take control of services they receive. This seminar will preview a major Demos report on participative public services, led by Charles Leadbeater, which will be formally launched at the Making Public Services Personal conference in January 2008. from : jenlexmond 19th November 2007
- Publications Alfred Kobsa Alfred Kobsa, who has done a lot of research into the privacy implications of personalisation. from : petebradwell 5th October 2007
- Pledge for 'personalised' public services | Society | SocietyGuardian.co.uk Pledge for 'personalised' public services | Society | SocietyGuardian.co.uk from : tomrichardson 20th March 2007
- Fringe focus So I've just got back from this year's Labour Party conference to find Jenni Russell's piece in Comment Is Free. Talking about the masterclass in holistic policy making (catchy title, no?) we co-hosted with the new economics foundation and ACCA, she argues that the fringe is where the real action lies, rather than the Today programme-esque obsession with intrigue and leadership debates. I'm inclined to agree. I admit I went up to conference suspicious that it would feel a bit like a circus for... from : sophiaparker 28th September 2006
- Personalisation will transform public sector Government’s promise of personalised services will increase public expectations and create wave of demand-led reform, says new Demos report. from : mollywebb 2nd August 2006
- From DIY to DFY? Last week we published The Journey to the Interface: how public service design can connect users to reform. One of the things we argue is that we need to stop viewing services as commodities where their value lies in being an efficient operation: instead, their value lies in something less tangible - the sense that they are supporting you, helping you uncover your needs, working for and on behalf of you. Back in 2002, The Support Economy argued that support would become the new... from : sophiaparker 12th July 2006
- Types of participant suggest different kinds of response? What types of public participant are there? or types of participation journey? Simple transactions (like purchasing) with options from a small number of propositions but from essentially one provider. eg. Local council Parking Shops, local public transport. Voluntary opt-in to a free scheme. eg Recycling. Visiting my local public library. Seeking free advice or support on day-to-day issues. eg. Making a enquiry about council tax, benefits, parking refuse collection. Seeking free... from : sophiaparker 26th June 2006
- Future Services Network - 'putting consumers at the heart of public service reform'... The Future Services Network is a coalition of the CBI, ACEVO and the NCC, based on the following 6 principles: 1. The public needs a voice in public services 2. We need flexible public services that respond to people’s needs 3. Many services could be delivered in new ways, such as by voluntary organisations or private companies 4. People need more of a choice in public services 5. Public services need to focus on customer satisfaction 6. Motivated staff make for better public services from : sophiaparker 26th June 2006
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