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Theme : service
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Radical or Restricted?
John Reid, supported by Tony Blair, has called for a radical step change in Britain’s security services. The review will look at the role of MI5, MI6, police counter-terrorist units and GCHQ. But how radical will this review be? One of the major criticisms of the current British response to the new security challenges we face has been the bureaucratic and organisational inertia, where policy has not been determined by the nature of the challenge, but by the nature of the policy tools available.
from : charlieedwards
29th September 2006
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The Journey to the Interface
Drawing on the principles and practices of the emerging discipline of ‘service design’, this pamphlet argues that the common challenge which all service organisations face is how to create more intimate and responsive relationships with their users and customers.
from : markfuller
29th June 2006
