Carl Miller

Research Director, CASM

Carl is the Research Director of the Centre for the Analysis of Social Media (CASM) at Demos.

He is interested in how social media is changing society and politics, and how it can be used to inform decisions. This includes:
– Social media and the General election
– Digital democracy
– Building new methods and technology to study social media data
– Understanding events through social media
– Cyber-bullying, hate crime, misogyny and abuse online
– Bitcoin and crypto-currencies
– Identity and belief in a digital world
– Evidence-based decision-making using real-time social media research, modelling and prediction

Carl writes on social media and the 2015 General Election for the Sunday Times, and is a Visiting Research Fellow at the Policy Institute, King’s College London. He studied History at Cambridge, and holds the top MA distinction (2009) in War Studies from King’s College, London.



IN PROGRESS: Improving Social Media Research

Demos has come together with Ipsos MORI, the University of Sussex and CASM Consulting LLP to develop more robust ways of doing social media research. Ranging from new technologies to method and ethical frameworks, the project will produce a series of papers on how social media research can be more representative and valid, can work better with other forms of research, and how it can be done in a way that is ethical and publicly acceptable.


With the Association of Train Operating Companies, Demos is looking at how social media responds in the wake of serious travel accidents. CASM is building and trialling technology for emergency response: to establish situational awareness from social media, to find ways to identify, and to reach and help those affected and disrupted by the accident.

In Progress: Social Media and Hate Crime

Demos is working with Human Rights Watch to understand how social media can be used to detect offline hate crime. Comparing measurements drawn from social media with data describing the offline experiences of victims of hate crime, the project aims to push forwards the boundaries of how social media research can help protect communities at risk.

IN PROGRESS: Policing Hate Crime

Demos is working with a range of technology, academic and police partners to modernise the policing of hate crime using evidence based approaches. This involves applying new analytical technologies to hate crime data, and also understanding the new digital dimension of hate crime.

IN PROGRESS: Digital Political Participation

The rise of the digital world is changing how people participate in political debate and activism. Demos is working with Facebook to understand what the rise of digital politics means to people: whether it draws people closer to politics, helps to inform the debate, and presents new avenues for politicians to talk to people, and for people to talk to them.